23phlove Privacy Policy — How We Handle Your Data

Registration form. When you create a 23phlove account, you directly provide your name, date of birth, mobile number, email address, and home address. This is the primary source of identity data on the platform.

Identity verification process. When 23phlove requests verification documents, you upload copies of Philippine government-issued ID. These documents are used solely for verification purposes.

Transactions. Every deposit and withdrawal you make on 23phlove generates financial transaction data, including the payment method used, amount in PHP, transaction reference, and timestamp.

Platform usage. As you navigate 23phlove, we automatically log technical data including your IP address, device type, browser version, pages visited, game sessions started, bets placed, and session length.

Member support interactions. When you contact 23phlove through email or live chat, the content of your messages, attachments, and the resolution provided are stored as part of your account record.

Payment processors. When processing GCash, Maya, GrabPay, InstaPay, or bank card transactions, the relevant payment provider may return confirmation data to 23phlove. We receive only what is necessary to confirm a transaction — we do not receive full card numbers or complete e-wallet PINs.

Account creation and management. Your name, date of birth, email, and mobile number allow 23phlove to create and maintain your individual account, process login credentials, and communicate about account status.

Identity and age verification. Government ID documents are used to confirm that you are a real person, that your registration details are accurate, and that you meet the minimum age requirement for using 23phlove.

Processing deposits and withdrawals. Financial data linked to your GCash, Maya, bank account, or card is used to initiate, confirm, and record payment transactions in PHP. 23phlove uses this data to match transfers to your account and to process withdrawals to your verified payment destination.

Fraud detection and account security. Technical and financial data — including device information, IP address, login location patterns, and transaction history — is used to identify unusual activity, prevent unauthorised account access, and investigate suspected fraudulent transactions.

Legal and regulatory compliance. Philippine law and the gaming regulatory environment require 23phlove to maintain records of member identity, transactions, and account activity. These records support anti-money-laundering obligations, Know Your Customer (KYC) procedures, and responses to lawful regulatory requests.

Member support. When you contact 23phlove, we use your account data and the content of your communications to identify your account, understand the issue, and provide a relevant response.

Responsible gaming monitoring. Account activity data — including deposit frequency, session length, and game usage patterns — may be reviewed internally to identify members who may benefit from responsible gaming support, in line with the commitments described on the Responsible Gaming page.

Platform improvement. Aggregated and anonymised technical data may be used to understand how members navigate 23phlove and to identify areas for improvement. This analysis does not individually identify you.

Payment service providers. To process your deposits and withdrawals, 23phlove shares relevant financial details with the payment providers you select — such as GCash, Maya, GrabPay, Coins.ph, InstaPay and PESONet bank networks, BDO, BPI, UnionBank, and Visa/Mastercard processing systems. These providers receive only the data required to complete the transaction.

Identity verification providers. When verifying your identity and government-issued ID, 23phlove may use third-party KYC (Know Your Customer) service providers. These providers are contractually bound to process your data only for verification purposes and to maintain confidentiality.

Regulatory and government bodies. 23phlove may be legally required to share member information — including identity, transaction, and account data — with Philippine government agencies, gaming regulators, law enforcement bodies, or courts in response to a lawful request, court order, or regulatory audit. We will inform you of such disclosures where we are legally permitted to do so.

Anti-money-laundering networks. As required by Philippine anti-money-laundering regulations, certain transaction patterns or account activities may trigger reporting obligations to relevant financial intelligence authorities. 23phlove complies with these obligations.

Platform service providers. 23phlove uses trusted third-party providers for services such as data hosting, email delivery, and platform analytics. These providers access only the data required to fulfil their specific service and are bound by data processing agreements aligned with applicable privacy standards.

Business transfers. In the event that 23phlove undergoes a merger, acquisition, or business restructure, member data may be transferred to the acquiring entity as part of the transaction. Members will be informed of any change in data controller resulting from such an event, and the new controller will be bound by this Privacy Policy or its successor.

Active accounts. While your 23phlove account is active, we retain all account data necessary to provide the service, process transactions, and comply with ongoing regulatory obligations.

Closed or inactive accounts. After a 23phlove account is closed, we retain identity and financial records for a minimum period required by Philippine anti-money-laundering and gaming regulations — typically five years from the last transaction. This retention is necessary to respond to regulatory requests, legal claims, and fraud investigations that may arise after closure.

Verification documents. Copies of government-issued IDs submitted for KYC are retained for the period required by applicable regulation and are then securely deleted or anonymised.

Communications records. Support correspondence is retained for a reasonable period to allow resolution of follow-up issues. Where a communication relates to a dispute or formal complaint, it will be kept for as long as the matter remains unresolved plus the applicable limitation period under Philippine law.

Technical and session data. IP address logs, device access records, and session data are retained for a limited period for security and fraud detection purposes, after which they are deleted or anonymised.

Session cookies are temporary and are deleted when you close your browser. They allow 23phlove to remember that you are logged in across different pages within the same session.

Persistent cookies remain on your device for a defined period and allow the platform to remember preferences such as language settings or your last visited section.

Analytics cookies collect aggregated, anonymised data about page visits and feature usage. This data is used to improve 23phlove's content and navigation — it is not linked to your personal account.

You can manage cookie settings through your browser. Note that disabling certain cookies may affect how the 23phlove platform functions — in particular, session cookies are required for the login and account management features to work correctly.

23phlove may update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, payment methods, or applicable law. The effective date at the top of the page will be updated when changes are published.

Where a change is material — meaning it significantly affects how your data is used or your rights over it — 23phlove will notify registered members via their registered email address or through an in-platform notification.

Continued use of 23phlove after an updated Privacy Policy has been published constitutes your acceptance of the revised version. We recommend revisiting this page periodically, especially when you receive a notification of an update.